We have recently been made aware of a scam in our area that threatens immediate disconnection of utility service unless a payment is made from a pre-paid debit card. In this scam, a customer receives an unsolicited phone call from an individual who falsely claims to be an Ameren representative. The scammer warns that Ameren will disconnect the customer’s electric service if the customer fails to make a payment – usually within a short timeframe. Scammers have even duplicated the Ameren Interactive Voice Response system, so when customers call back phone numbers provided by the scammer, it sounds like a legitimate Ameren phone number. Some of these criminals also use caller ID spoofing to replicate Ameren’s customer service number.
Red flags for scam activity
How to protect yourself
Feel free to share this video link featuring interviews with scam victims: https://youtu.be/fL3mNwJP0ks.
The nation’s leading energy companies have joined forces to raise awareness about scams that has cost utility customers millions of dollars. Today, November 16, has been designated, “Utilities United Against Scams Day.” “We have a responsibility to help our customers avoid being the victim of these costly scams,” said Tim Reagan, senior director of Corporate Security at Ameren. “By combining the voices of our utility peers, our message will reach more customers throughout the country in an effort to prevent more scams from occurring.”